Project Description

SERVICE-NOW DEVELOPMENT TRAINING

About Service Now

ServiceNow is a software platform that supports IT service management and automates common business processes

Service Now is a cloud based IaaS (Infrastructure as a Service), SaaS(Software as a Service), PaaS (Platform as a Service) Tool, it provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations where you can manage your complete end to end Business requirements and helpful in fulfilling and supporting growth of business.

The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

It provides variety of services like:

  • IT Service Management
  • IT Operations Management
  • IT Business Management
  • Security
  • Customer Service
  • HR Service Delivery
  • Application Development
  • Now Platform
  • Nonstop Cloud

ServiceNow Job opportunities

Service Now Developer

Customized implementation of ServiceNow platform according to need of a customer. Opportunities related to this are mostly name as “SeviceNow Devloper”. This type of opportunities can from either ServiceNow India itself or some other Company who is a ServiceNow partners

ServiceNow Admin

This is majorly related to Managed service part of business model. Opportunities related to this can be from same companies.

Job Opportunities are very high right now in India for ServiceNow. Either you can go for ServiceNow India or you can go for any Partner company like Accenture, Cognizant, Thomson Reuters, TCS….etc

Numaware Trainings provide completely practical and real time Service Now Training starts from basics to advanced modules.

Give Miss Call to +91-9916-566-300 for further more details on Service Now Training

Detailed Course Content

Introduction to Service Now

  • Introduction to ServiceNow Istanbul release
  • different versions and differences
  • Shortcuts in Service Now for quick action
  • ServiceNow Istanbul release new features
  • SNC Applications and Modules and UI
  • Forms, Lists and Tables

Configuring Users and Groups

  • Users
  • Groups
  • Roles

Basic Forms and List Modifications

  • Personalizing Forms
  • Personalizing Lists
  • Introduction to Fields

Incident Management

  • Identifying Incidents
  • Logging Incidents
  • Categorizing Incidents
  • Prioritization of Incidents
  • Initial Diagnosis of Incidents
  • Escalation of Incidents
  • Investigation and Diagnosis of Incidents
  • Resolution and Recovery of Incidents
  • Closure of Incidents
  • Continual Service Improvements to Incident Management
LAB: As per ServiceNow Administration book + 4 Real time examples

Problem Management

Change Management and it’s workflows

Introduction to SLM and Service Catalogs ( details in later part)

Knowledgebase Article

Asset Management and CMDB

  • Introduction
  • Benefits of CMDB
  • CI-CI relationships
  • BSM map of related Cis
  • Key CMDB Tables
  • IT Service Processes: Use the CMDB
  • CMDB Schema
LAB: As per ServiceNow Administration book + 4 Real time examples

Tables and Columns

Introduction, schema map,  creating tables adding  fields etc.

Access Control Rules (ACL)

LAB ( ref- Service Now Administration book)

Applications and Modules – Overview and Administration

Creating and modifying applications and modules and other related activities

  • Administrating application menus and modules
  • Enabling and Disabling Application Menus or Modules
  • Modifying Menu Categories
  • Creating Application Menus
  • Creating Modules
  • Module Link Types
  • Additional Queries
  • Example: URL Module that Opens in New Window
  • Example: URL Module that Opens a List with a Custom Filter
  • Update Set
  • Creating Update Sets
  • Select an Update Set
  • Viewing Changes in an Update Set
  • Viewing Customer Update Records
  • Navigating Updated Records
    • Reporting on Updates
    • Merging Update Sets
    • Comparing Local Update Sets
LAB: All the above topics will be covered in the Lab to provide hands on experience

Service Catalog

  • Introduction to Items and Categories
  • Record Producers
  • Introduction to Variables and Variable Sets.
  • Creating workflows
  • Associating workflows to Items
LAB ( + Real time Use Cases for advanced Practice)

Work Flow

  • How to use work flow effectively in Service catalog and SLA

Service Level Management

  • SLA components
  • SLA Definition
  • Difference between SLA, OLA and Underpinning contracts
  • Task SLA (SLA Stages, Time based fields)
  • SLA workflow
  • SLA conditions
  • Introduction to SLA and default SLA workflows
  • Installing SLA plugins
  • Use Retro-Restart option
LAB ( + Real time Use Cases for advanced Practice)

Scheduled Jobs and Imports

  • Data Imports
  • Creating and defining transform maps
  • Creating transform scripts
  • Understanding Collisions
  • Coalesce Strategies
  • Matching Customer Update Record Names for Collisions
  • Preventing Duplicate Records

UI Policies, Scripts and Actions

  • Overview
  • Creating a UI Policy
  • Defining Client Scripts
  • The On load Check Box
  • View-Specific UI Policy
  • Converting a UI Policy to a Data Policy
  • Service Catalog UI Policy
  • Wizard UI Policy
LAB:Lab session as in the prescribed ServiceNow book Real time scenario based use case Lab  Home work (5 real time use cases)
  • Lab session as in the prescribed ServiceNow book
  • Real time scenario based use case Lab

Enhancements in latest releases

  • Helsinki
  • Istanbul

Best Practices in Service Now Scripting

CASE STUDY (For hands on experience)

  • UI action visibility
  • Edit a UI action
  • Override or remove a UI action for an extended table
  • UI action restrictions
  • URL redirection using a UI action

SERVICE-NOW TRAINERS DETAILS

Role : Tech Lead
Experience : 13+ Years of IT Experience across MNC and Product based Companies
Technologies   : Servicenow, ITIL, Service Manger
About Trainer :

Service now certified trainer with 13+ years of experience in IT industry with relevant experience of 9+yrs ITSM tools like ServiceNow, Service Manager, Service Center, CIT, HPAM. Certified ServiceNow professional trainer having ample experience on both Servicenow development and administration. Expertise in developing applications on the ServiceNow platform, configuration, implementation, and maintenance of the ServiceNow system.

Certifications : ITIL V3 Certified
ServiceNow Certified Implementation
HPSM Certification (HP Service Manger)
                       

SERVICE-NOW CERTIFICATIONS

We support! You Certify

Numaware Technologies provides certification trainings and also support you with getting certified in desired skill sets.

Overview

ServiceNow offers professional certification programs. Certification assures employers and peers that you possess the skills and knowledge to perform the duties involved in ServiceNow implementation, application development, and system administration.

Gain a Competitive Edge with Certification

ServiceNow professionals are in high demand.
Demonstrate effective mastery of ServiceNow products with certification.

ServiceNow Certified Application Developer

Get Certified – Become Indispensable
Summary

Demand for ServiceNow developers is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to create applications by designing application tables, creating and implementing forms, controlling access, and integrating workflows into applications.

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.

Prerequisites

To be successful on this exam, attendees should be experienced ServiceNow system administrators who have hands‑on experience administering and developing on a ServiceNow instance. ServiceNow also offers an Application Creation course to help prepare attendees to become successful application developers.

ServiceNow Certified System Administrator

Get Certified – Become Indispensable
Summary

Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation and maintenance of the ServiceNow system.

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.

Prerequisites

To be successful on this exam, attendees should have attended the ServiceNow System Administration class (3 days) and have at least two to three months of hands‑on experience with ServiceNow, or have at least six months of hands‑on experience with ServiceNow.

ServiceNow Certified Implementation Specialist

Demonstrate Mastery of ServiceNow Implementation
Summary

Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with real‑world examples and a hands‑on approach.

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.

Prerequisites

To be successful on this exam, attendees need to be a ServiceNow Certified System Administrator, have experience with at least two end‑to‑end implementations with ServiceNow and have sufficient proficiency in ServiceNow Scripting. ServiceNow also offers an Implementation Boot camp to help prepare attendees to become successful implementation consultants.

For More info please refer following link…

https://www.servicenow.com/services/training-and-certification

EARN YOUR SERVICENOW TRAINING &CERTIFICATION, BOOST YOUR CAREER WITH COMPETITIVE EDGE

Trainings and Batches

Mode of Training

Numaware provides the following list of trainings according to Trainee or Colleges or Organization preference

  • Classroom Training
  • Online Training
  • Corporate Training
  • Campus Training
  • University Training
  • Virtual Instructor-Led Training
  • Instructor-led Live Classroom Training

Batches Available

We are Flexible with following list of batches as per the student requirements and availability.

  • Regular Batch
  • Weekend Batch
  • Weekday Batch
  • Fast-Track Batch
  • One to One Batch
  • Customized Batch

Flexible Timings

Numaware providing Flexible timings to schedule the Batches according to student-preferred timings at either Morning or Evening

  • Morning : 6.00 AM to 12.00PM
  • Evening : 3.00 PM to 10.00PM

Affordable Fees

We Charge very nominal, least and best price for all trainings when compared to Market or any other institutes with good quality standards and no compromise on commitment of providing Quality of Training.

Digital and Flexible Payment Options are available with Numawar e Technologies Pvt. Ltd

  • Cash with Invoice
  • Credit-Card Pay
  • Debit-Card Pay
  • Any Digital-Pay
  • Account Transfer
  • Pay-Tm Transfer

Note: Fee will be finalized after demo session as per the Traine r suggestions and Student requirement.

Numaware Benefits

Numaware Technologies Pvt. Ltd is one of the best training institutes in Bangalore, offering Job demanding IT courses, Niche skills for working professionals, fresher’s, and students to ensure a successful future. We offer 100% placement support, cost-effective courses, real-time project experience, resume support, interview support and more. Our courses will equip you to get jobs in top MNCs and launch a successful career.

 

TRAINING BENEFITS in Numaware Technologies :

  • Training with IT Industry experts and Certified professional s working in MNC Companies.
  • Importance given to both theory and practice
  • Hands-on experience in real-time projects
  • Assistance in all stages of getting a job
  • Proven track record
  • Limited students in a batch
  • Flexible timings
  • Certification support

STUDENT BENEFITS in Numaware Technologies:

  • Post-training and on-job support
  • Backup classes for missed sessions
  • Remote lab facility, Wi-Fi access and LED TV projection
  • Mock exams and interviews for real-life simulation experience
  • Affordable fees with 2 easy installments

PLACEMENT BENEFITS in Numaware Technologies:

  • Our recruitment team will send you for interviews till you get placed
  • Frequently asked interview Q & A will be shared
  • Resume build support from industry professionals
  • We train you with real cases studies for interviews
  • Emphasis on practical knowledge in everything

Job Demanding Courses

Numaware Trainings is a Platform for Learning Technologies

Learn what really matters

Just work hard and focus on your job… because luck truly favors the prepared!!
All the best for your career

ServiceNow Training | Best ServiceNow Training Institute in Bangalore | Best ServiceNow Training Institute in Marathahalli | Best ServiceNow Training Institute in India | ServiceNow Online Training| Best ServiceNow Online Training Institute in Bangalore | Best ServiceNow Online Training Institute in Marathahalli | Best ServiceNow Online Training Institute in India | ServiceNow Corporate Training |Best Service Now Training Institute in Bangalore | Best Service Now Training Institute in Marathahalli | Best Service Now Training Institute in India | Service Now Development Training | Best Service Now Development Training Institute in Bangalore | Best Service Now Development Training Institute in Marathahalli | Best Service Now Development Training Institute in India | Service Now Development Online Training | Best Service Now Development Online Training Institute in Bangalore | Best Service Now Development Online Training Institute in Marathahalli | Best Service Now Development Online Training Institute in India | Service Now Development Corporate Training