Project Description

SERVICE-NOW ADMIN TRAINING

About Service Now

ServiceNow is a software platform that supports IT service management and automates common business processes

Service Now is a cloud based IaaS (Infrastructure as a Service), SaaS(Software as a Service), PaaS (Platform as a Service) Tool, it provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations where you can manage your complete end to end Business requirements and helpful in fulfilling and supporting growth of business.

The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

It provides variety of services like:

  • IT Service Management
  • IT Operations Management
  • IT Business Management
  • Security
  • Customer Service
  • HR Service Delivery
  • Application Development
  • Now Platform
  • Nonstop Cloud

ServiceNow Job opportunities

Service Now Developer

Customized implementation of ServiceNow platform according to need of a customer. Opportunities related to this are mostly name as “SeviceNow Devloper”. This type of opportunities can from either ServiceNow India itself or some other Company who is a ServiceNow partners

ServiceNow Admin

This is majorly related to Managed service part of business model. Opportunities related to this can be from same companies.

Job Opportunities are very high right now in India for ServiceNow. Either you can go for ServiceNow India or you can go for any Partner company like Accenture, Cognizant, Thomson Reuters, TCS….etc

Numaware Trainings provide completely practical and real time Service Now Training starts from basics to advanced modules.

Give Miss Call to +91-9916-566-300 for further more details on Service Now Training

Detailed Course Content

OBJECTIVES

Module 1 ServiceNow User Interface
Module 2 User Administration
Module 3 Data Management and Reporting
Module 4 Service Automation Platform
Module 5 Core Application Administration
Module 6 Ongoing Maintenance
Module 7 Capstone Project

During this interactive training course you will perform system administration functions in your own instance; a safe sandbox.

In Module 1 you will start by working with the User Interface and performing essentials Core Configuration tasks.

In Module 2 you will also add users, groups and roles.

In Module 3 you will manage data with Tables, Import Sets, the CMDB, and Reporting.

In Module 4 you will work with four key elements of the Service Automation Platform:

  • Populate the Knowledge Base
  • Add items to the Service Catalog
  • Create Workflow activities and approvals
  • Create Service Level Agreements (SLAs)

In Module 5 you will perform Core Application Administration, working with Policies and Interactions, Business Rules and Clients Scripts then configure and control Application Security, then configure Alerts and Notifications.

In Module 6 you will learn about various Ongoing Maintenance topics including working with Update Sets, viewing Upgrade History and Status, learn about performance and then use the Collaboration capabilities of your ServiceNow instance.

The course weaves a scenario throughout to present real world, relevant lab exercises. The three-day class features lecture and group discussions, as well extensive hands- on practice and reinforcement delivered in a wide variety of labs, tech talks and a comprehensive case study.

WHO SHOULD ATTEND??

This course is targeted for new ServiceNow System Administrators who are zero to three months into a new deployment.

PRE-REQUISITES

The Foundations online learning course https://community.servicenow.com/docs/DOC-1019 has six modules introducing the ServiceNow interface, exploring how to use various features and applications. The course uses role-based scenarios to show the workflow and interactivity of the platform. Industry terminology and practice using ServiceNow fundamental building blocks (applications and modules, tables, forms, lists, fields and exploration of key applications and module. Completing the online prerequisite allows participants to immediately be successful in class since it provides a common vocabulary and standard practical experience with ServiceNow fundamental applications.

Other than completing the online Foundations modules, this course does not have any specific technical requirements such as JavaScript, C++ or any other programming language knowledge. This course is designed to cover the fundamentals, giving you the System Administration knowledge and skills you need to get the most out of your ServiceNow deployment.

COURSE CONTENT

Module 1 ServiceNow User Interface

Objectives: Configure Navigation, UI, Search and Branding options, Manage Lists and Forms, learn about plugins, the ServiceNow Mobile Platform, and Connect collaboration tools.

  • UI Essentials Lab: Configure Navigation, Search, UI and Branding Options.
  • Configuration Essentials Lab: Manage Lists and Forms and activate plugins.

Module 2 User Administration

Objectives: Configure User Accounts, Groups, and Roles.

User Administration Lab: Add Users, add new Group automatically associated with New User Record, Assign Roles to a Group, Add Users to new Groups,

Create and test New Assignment Rule.

Module 3 Data Management and Reporting

Objectives: Work with Tables, Import data, add Configuration Items (Cis) to the CMDB, and Reporting tools.

  • Tables Lab: Create new table, Applications and Modules.
  • Import Sets Lab: Work with Import Sets and Transform Maps.
  • CMDB Lab: Add and Map Cis.
  • Reporting Lab: Configure and run Reports.

Module 4 Service Automation Platform

Objectives: Work with key ServiceNow Platforms Applications: Knowledge Base, Service Catalog, Workflows, and SLAs.

  • Knowledge Base Lab: Create and Attach Knowledge Base Article.
  • Service Catalog Lab: Create Service Catalog Items and add variables.
  • Workflows Lab: Work with Workflow Activities and Approvals.
  • SLAs Lab: Define an SLA for Catalog Requests.

Module 5 Core Application Administration

Objectives: Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts, Configure Application Security, Work with Notifications.

  • Policies and Interactions Lab: Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts.
  • Application Security Lab: Provide Application and Module Access for a specified role, create an Access Control Rule to allow record Read Access, Create an Access Control Rule to restrict column Read Access.
  • Notifications Lab: Create a Notification based upon a Business Rule, then configure and send an email notification.

Module 6 Ongoing Maintenance

Objectives: Create and Apply Update Sets, learn about Upgrades and Performance, and use the Collaboration Capabilities

  • Update Sets Lab: Create then Retrieve an Update Set.
  • Upgrades and Performance Lab: Confirm Release and Upgrade Status, Edit New Build Notifications, and Review Baseline Statistics.
  • Collaboration Lab: Use Connect to resolve Lost Prototype Incident.

Module 7 Capstone Project

The Capstone Project has 8 task categories to guide to your deployment.

SERVICE-NOW TRAINERS DETAILS

Role : Tech Lead
Experience : 13+ Years of IT Experience across MNC and Product based Companies
Technologies   : Servicenow, ITIL, Service Manger
About Trainer :

Service now certified trainer with 13+ years of experience in IT industry with relevant experience of 9+yrs ITSM tools like ServiceNow, Service Manager, Service Center, CIT, HPAM. Certified ServiceNow professional trainer having ample experience on both Servicenow development and administration. Expertise in developing applications on the ServiceNow platform, configuration, implementation, and maintenance of the ServiceNow system.

Certifications : ITIL V3 Certified
ServiceNow Certified Implementation
HPSM Certification (HP Service Manger)
                       

SERVICE-NOW CERTIFICATIONS

We support! You Certify

Numaware Technologies provides certification trainings and also support you with getting certified in desired skill sets.

Overview

ServiceNow offers professional certification programs. Certification assures employers and peers that you possess the skills and knowledge to perform the duties involved in ServiceNow implementation, application development, and system administration.

Gain a Competitive Edge with Certification

ServiceNow professionals are in high demand.
Demonstrate effective mastery of ServiceNow products with certification.

ServiceNow Certified Application Developer

Get Certified – Become Indispensable
Summary

Demand for ServiceNow developers is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to create applications by designing application tables, creating and implementing forms, controlling access, and integrating workflows into applications.

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.

Prerequisites

To be successful on this exam, attendees should be experienced ServiceNow system administrators who have hands‑on experience administering and developing on a ServiceNow instance. ServiceNow also offers an Application Creation course to help prepare attendees to become successful application developers.

ServiceNow Certified System Administrator

Get Certified – Become Indispensable
Summary

Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation and maintenance of the ServiceNow system.

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.

Prerequisites

To be successful on this exam, attendees should have attended the ServiceNow System Administration class (3 days) and have at least two to three months of hands‑on experience with ServiceNow, or have at least six months of hands‑on experience with ServiceNow.

ServiceNow Certified Implementation Specialist

Demonstrate Mastery of ServiceNow Implementation
Summary

Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with real‑world examples and a hands‑on approach.

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.

Prerequisites

To be successful on this exam, attendees need to be a ServiceNow Certified System Administrator, have experience with at least two end‑to‑end implementations with ServiceNow and have sufficient proficiency in ServiceNow Scripting. ServiceNow also offers an Implementation Boot camp to help prepare attendees to become successful implementation consultants.

For More info please refer following link…

https://www.servicenow.com/services/training-and-certification

EARN YOUR SERVICENOW TRAINING &CERTIFICATION, BOOST YOUR CAREER WITH COMPETITIVE EDGE

Trainings and Batches

Mode of Training

Numaware provides the following list of trainings according to Trainee or Colleges or Organization preference

  • Classroom Training
  • Online Training
  • Corporate Training
  • Campus Training
  • University Training
  • Virtual Instructor-Led Training
  • Instructor-led Live Classroom Training

Batches Available

We are Flexible with following list of batches as per the student requirements and availability.

  • Regular Batch
  • Weekend Batch
  • Weekday Batch
  • Fast-Track Batch
  • One to One Batch
  • Customized Batch

Flexible Timings

Numaware providing Flexible timings to schedule the Batches according to student-preferred timings at either Morning or Evening

  • Morning : 6.00 AM to 12.00PM
  • Evening : 3.00 PM to 10.00PM

Affordable Fees

We Charge very nominal, least and best price for all trainings when compared to Market or any other institutes with good quality standards and no compromise on commitment of providing Quality of Training.

Digital and Flexible Payment Options are available with Numawar e Technologies Pvt. Ltd

  • Cash with Invoice
  • Credit-Card Pay
  • Debit-Card Pay
  • Any Digital-Pay
  • Account Transfer
  • Pay-Tm Transfer

Note: Fee will be finalized after demo session as per the Traine r suggestions and Student requirement.

Numaware Benefits

Numaware Technologies Pvt. Ltd is one of the best training institutes in Bangalore, offering Job demanding IT courses, Niche skills for working professionals, fresher’s, and students to ensure a successful future. We offer 100% placement support, cost-effective courses, real-time project experience, resume support, interview support and more. Our courses will equip you to get jobs in top MNCs and launch a successful career.

 

TRAINING BENEFITS in Numaware Technologies :

  • Training with IT Industry experts and Certified professional s working in MNC Companies.
  • Importance given to both theory and practice
  • Hands-on experience in real-time projects
  • Assistance in all stages of getting a job
  • Proven track record
  • Limited students in a batch
  • Flexible timings
  • Certification support

STUDENT BENEFITS in Numaware Technologies:

  • Post-training and on-job support
  • Backup classes for missed sessions
  • Remote lab facility, Wi-Fi access and LED TV projection
  • Mock exams and interviews for real-life simulation experience
  • Affordable fees with 2 easy installments

PLACEMENT BENEFITS in Numaware Technologies:

  • Our recruitment team will send you for interviews till you get placed
  • Frequently asked interview Q & A will be shared
  • Resume build support from industry professionals
  • We train you with real cases studies for interviews
  • Emphasis on practical knowledge in everything

Job Demanding Courses

Numaware Trainings is a Platform for Learning Technologies

Learn what really matters

Just work hard and focus on your job… because luck truly favors the prepared!!
All the best for your career

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